This English version is provided for convenience. In the event of any discrepancy, the French version prevails.
1. Definitions
In these terms, the following words have the following meanings:
- Melimelo or “the App”: the application published by Krafter SAS, available on iOS, iPadOS, Android, macOS and Windows, as well as in the browser at app.melimelo.co, which allows users to manage the organisation of their household.
- User: any natural person using the App for their own personal needs and those of their household.
- Household: a group of Users sharing the same space within the App.
- Content: any data or information entered into the App by a User, including without limitation shopping lists, calendar events, budgets, notes, documents, recipes and any other item created via Melimelo.
2. Acceptance of the terms
By downloading, installing or using Melimelo, you agree to comply with these Terms. If you do not accept these Terms, please do not use the App.
3. Description of the services
Melimelo is a household organisation app which provides, in particular:
- Management of shopping lists and the fridge
- Organisation of the household calendar
- Management of tasks and the budget
- Tracking of birthdays and gift ideas
- Shared note-taking
- Storage of documents and good finds
- Tracking of pets and wellbeing
- Real-time sharing and syncing between members of the same household
- Keeping of recipes, including easy import of recipes from third-party websites, for your personal and private use only
- Help from Melia, the household assistant, who answers members’ requests and acts in the modules: creating recipes and images, adding to lists, planning, reminders
The App is designed for personal and domestic use. Any commercial or professional use is not permitted without the prior consent of Krafter SAS.
4. Account creation and access
Using Melimelo requires creating a user account. You undertake to provide accurate information when you register and to keep it up to date.
You are solely responsible for keeping your login details confidential and for any activity carried out from your account. If your account is used without authorisation, you must inform Krafter SAS immediately.
5. Pricing and subscription
Melimelo offers different plans, whose pricing terms are set out in the App and on the website’s pricing page. Krafter SAS reserves the right to change its plans and prices at any time, subject to reasonable notice to users.
Melimelo can be used free of charge, with defined features and caps. The Premium subscription lifts these caps and unlocks additional features. A single Premium subscription covers the whole Household, whatever the number of its members.
The Premium subscription is taken out in the App on iOS, iPadOS or Android, through Apple’s App Store or Google Play, which handle its payment, billing and renewal under their own terms. Once taken out, it applies to the Household on every platform where the App is available.
A free trial of the Premium subscription may be offered, through the official trial systems of the App Store and Google Play. Its length is shown when you subscribe. Unless it is cancelled from the store before the trial ends, the subscription automatically continues as a paid plan, on the terms shown when you subscribed.
The subscription renews automatically at the end of each period, monthly or yearly, until it is cancelled. It is cancelled from the subscription settings of the Apple or Google account used to subscribe, and the cancellation takes effect at the end of the current period.
6. User obligations
By using Melimelo, you undertake to:
- Use the App in accordance with its intended purpose and these Terms
- Not use Melimelo for illegal purposes or purposes prohibited by law
- Not introduce viruses or malicious code, or attempt to gain unauthorised access to Melimelo’s systems
- Not attempt to access the data of other users or households
- Respect the intellectual property rights of Krafter SAS
- Not copy, modify, distribute or resell the App
- Not import, store or share content that infringes the intellectual property rights of third parties, unless you hold the necessary permissions or the use falls within the statutory exceptions (private copying, quotation)
- Check that importing external content (in particular recipes, images, texts) from third-party websites complies with those websites' terms of use and does not infringe their rights
7. Content imported from external sources
The App allows Users to import content from third-party websites, in particular cooking recipes, through an automatic import feature. By using this feature, you acknowledge and agree that:
a) Respect for third-party rights
You are solely responsible for ensuring that the import and storage of external content respect the intellectual property rights of third parties, in particular copyright and the terms of use of the source websites.
b) Personal use only
Content imported from external sources must be used exclusively for your personal and private use, as part of organising your household. Any reproduction, redistribution, publication or commercial exploitation of imported content is strictly prohibited without the permission of the rights holders.
c) Attribution and links to the source
The App systematically keeps and displays the attribution of the original source of imported content, together with a link to the source website where available. You undertake not to remove or modify these attributions.
d) Limitation of Krafter’s liability
Krafter SAS does not check content imported from external sources and cannot be held liable for:
- Any infringement of third-party intellectual property rights resulting from the import or use of external content by Users
- The accuracy, quality or safety of content from third-party websites
- Disputes between Users and rights holders regarding imported content
e) Removal of content
Krafter SAS reserves the right to remove any imported content that is the subject of a legitimate claim of intellectual property infringement, or that breaches these Terms, without notice or compensation.
f) Indemnification
You agree to defend, indemnify and hold Krafter SAS harmless from and against any claim, loss, damage, cost or expense (including legal fees) arising from your use of the external content import feature in breach of third-party rights or of these Terms.
8. Ownership of content
You retain full ownership of your Content (lists, notes, documents, photos, etc.). By using Melimelo, you grant Krafter SAS a limited, non-exclusive licence to host, store and process your Content for the sole purpose of providing the service. Content created by Melia at your request (recipes, images, text) is treated as your Content.
Krafter SAS undertakes not to use, disclose or exploit your Content for any purpose other than providing the service. Your personal data is never sold. It is only disclosed to the recipients listed in the privacy policy (technical service providers, the artificial intelligence providers that power Melia, audience measurement tools), within the limits described there.
9. Intellectual property
The Melimelo App, including its source code, design, trademark, logo and all of its constituent elements, is the exclusive property of Krafter SAS and is protected by intellectual property law. Any unauthorised reproduction, representation, modification or exploitation is strictly prohibited.
10. Personal data and privacy
Melimelo processes your personal data in accordance with the General Data Protection Regulation (GDPR) and our privacy policy.
The data collected is used for the purposes detailed in the privacy policy, including:
- Operating and providing the service, including Melia
- Improving the App and measuring its audience
- User support and service communications
- Fraud prevention and security
You have the right to access, rectify, erase, restrict, port and object to the processing of your personal data, as well as the right to withdraw your consent at any time and to lodge a complaint with the CNIL. To exercise these rights, you can contact us at hey@krafter.io.
Your personal data is kept for as long as your account is active, then deleted within a maximum of 30 days after your account is deleted, unless there are legal retention obligations.
11. Data security
Krafter SAS implements appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or disclosure, including:
- Encryption of data in transit (TLS / SSL)
- Secure hosting of the app’s data in the European Union
- Regular backups
- Restricted access to data
Some service providers, in particular those that power Melia, may process data outside the European Union, under the conditions described in the privacy policy.
In the event of a data breach likely to result in a risk to your rights and freedoms, Krafter SAS will inform you as soon as possible in accordance with the GDPR.
12. Account termination
You can delete your account at any time from the App settings or by contacting support at hey@krafter.io. Deleting your account will result in the permanent deletion of your personal data and your Content, in accordance with the data retention policy.
Krafter SAS reserves the right to suspend or delete any account in the event of:
- Breach of these Terms
- Fraudulent or abusive use of the App
- Non-payment of subscription fees
- Mass import of content in breach of third-party rights
- Illegal activity or activity harmful to Krafter SAS or to other Users
Prior notice will be sent except in urgent cases (fraud, security, court order).
13. Limitation of liability
Melimelo is provided “as is”. Krafter SAS makes every effort to ensure the availability, security and reliability of the App, but cannot guarantee that it will operate without interruption or error.
To the extent permitted by law, Krafter SAS cannot be held liable for:
- Temporary unavailability of the service for maintenance or technical reasons
- Loss of data resulting from improper use or from an event of force majeure
- Indirect or incidental damage
You are advised to keep a backup copy of your important Content. The User remains solely responsible for their use of the App and for any decisions made on the basis of the information it contains.
Melia, the household assistant, relies on artificial intelligence models. Her answers, the content she generates (recipes, images, nutrition estimates, quantities, calculated dates) and the actions she suggests or carries out in the modules may be inaccurate, incomplete or unsuited to your situation. They are provided for information only: it is up to you to check them before relying on them, in particular for anything related to health, food, allergies, safety or finances. Melia does not replace the advice of a professional.
Actions carried out by Melia at a member’s request, such as adding or changing items in the modules, are deemed to be carried out by that member. To the extent permitted by law, Krafter SAS cannot be held liable for the consequences of an answer, a piece of content or an action by Melia.
14. Changes to the terms
Krafter SAS reserves the right to amend these Terms at any time. In the event of a substantial change, users will be informed via the App or by email. Continued use of Melimelo after notification constitutes acceptance of the new Terms.
15. Governing law
These Terms are governed by French law. Any dispute will be subject to the exclusive jurisdiction of the courts of Lyon, France.